Customer care — Vision11 support channels

The Vision11 customer-care desk is reachable by email, by in-app chat (KYC-cleared accounts only) and by a published support phone line during banking hours. The desk handles KYC escalations, withdrawal disputes, bonus-code questions and account recovery.

The desk aims for a first response inside four business hours. KYC escalation tickets are routed to a licensed CA on staff. Withdrawal dispute tickets carry a bank-side integrity hash that the desk uses to reconstruct the settlement chain end-to-end.